Tom McDowell’s Barter Blog

Frank Pacetta, a can-do whiz kid from Xerox, was named Cleveland’s district manager. He vowed to turn his district into number one in the region (which includes 11 districts). His staff thought he was crazy, considering it had finished last the year before. But he did it. 

Here is his Top 10 List on customer service:

PREPARE your detail work and call planners on weekends and evenings.

NEVER SAY NO to a customer; every thing has a compromise.

MAKE CUSTOMERS FEEL GOOD about you, not just about your products and services, by sending cards for birthdays, grand openings, and other special occasions.

DO THINGS FOR CUSTOMERS you don’t get paid for, like dropping off something they need in a pinch on your own time.

KNOW YOUR COMPETITOR better than your competitor does.

BE EARLY for meetings.

DRESS AND GROOM YOURSELF sharply so you look like a superior product.

WHEN IT’S TIME TO GO HOME, make one more phone contact.

IF YOU STAY IN THE SHOWER a long time in the morning because you don’t look forward to work, find another job. 

Learn more tips on customer service from the most respected man in barter, Tom McDowell.